1. Introduction

ZAMATOUCH Cleaning Services ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, postal address
• Service Information: Property details, cleaning preferences, booking dates and times
• Payment Information: Billing details (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, cookies
• Communication Data: Records of correspondence with us

3. How We Use Your Information

We use your personal data for:

• Providing and managing our cleaning services
• Processing bookings and payments
• Communicating with you about your service
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your data based on:

• Contract Performance: To fulfil our cleaning service obligations
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax and regulatory requirements

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through our cookie banner or your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Marketing Cookies: To deliver relevant advertisements (Google Ads)

6. Data Sharing and Disclosure

We may share your data with:

• Our cleaning staff (only information necessary to provide the service)
• Payment processors (for secure payment handling)
• Email service providers (for communications)
• Analytics providers (Google Analytics, Google Tag Manager)
• Legal authorities (when required by law)

We never sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:

• Customer records: 7 years (for tax and accounting purposes)
• Marketing data: Until you withdraw consent
• Website analytics: 26 months (Google Analytics default)

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Oppose processing based on legitimate interests
• Withdraw Consent: For marketing and non-essential cookies

To exercise these rights, contact us at info@zamatouchcleaning.co.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

10. International Transfers

Your data is primarily stored within the UK. If we transfer data outside the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: